New: dictation and AI rewriting in the support workspace
Aidanta
Demo
Home·Integrations·plentyONE
plentyONE and plentyShop Ceres integration

Your plentyONE has the answer.
Aidanta gives it a voice.

The chatbot answers questions about order status, payment and tracking with real data from your system — around the clock and in your words. And when your team takes over a conversation, it looks up items, prices and stock levels in the same window.

Demo with my plentyONE See the setup
Plugin for plentyShop Ceres·Order info around the clock·Items & stock for your team
TB
Thomas B. Logged in to shop · Sunday, 9:14 PM
Verified
Where’s my order?
Your order 10482 from Sep 14 is being prepared for shipment and is paid in full.
Order 10482paid
Track shipmentTrack shipment 2
And the second item — is it coming separately?
Yes, your order ships in two packages. You can track both shipments above.
Sample conversation — status, payment and tracking come from the connected plentyONE.
Plugin

Ready-made plugin for Ceres shops

The chat blends into your plentyShop theme and knows logged-in customers. Install, enter values, done.

Go to plugin setup →
Orders

The agent answers order questions on its own

Status, payment and tracking come straight from your system, without anyone looking things up in the backend.

What it answers →
Trust

Personal data only for identified customers

Customers logged in to the shop get their order data right away. Everyone else verifies their identity, or the conversation stays general.

How it works →
Advice

Product search right in Aidanta

Your team searches for items mid-conversation and sees price, variants, delivery time and stock per warehouse.

Search in the workspace →
Order information

The most common questions take care of themselves.

Processing status, payment, tracking: during the conversation, the chatbot pulls the information from your plentyONE and phrases the answer. If asked, it goes back up to ten orders — newest first.

Only what’s actually in your system gets mentioned. If there’s currently no information on a question, the agent says so openly and brings in your team.

Order number, date, amount and the items ordered — without shipping and discount lines.
Payment status with the outstanding balance: unpaid, payment announced, partially paid, paid in full or overpaid.
Tracking numbers including partial deliveries — for DHL, DPD and UPS as a clickable tracking button.
Processing status in the wording you’ve set for it.
“Where’s my order?”
Order from plentyONEStatus in your wording, date, amount, items.
“Has it been paid yet?”
Payment status with amountWhat’s paid and what’s still outstanding.
“Do you have a tracking number?”
Packages in the orderAll numbers, plus up to three tracking buttons.
“What did I order last?”
Up to ten ordersNewest first, with items and amounts.
Personal answers

Every customer sees their own orders in the chat — and only theirs.

Your customers ask about their order in the chat and get the answer straight from your plentyONE — even on evenings and weekends. Aidanta only shares anything personal once it’s clear the order belongs to the person asking.

Your customer

“I want to know where my parcel is — without having to call.”

She asks in the chat, even on a Sunday evening. Aidanta makes sure it’s her order and tells her where things stand: processing status, payment, tracking number.

She simply keeps asking — “and has it been paid yet?” — without repeating herself.
Aidanta also answers “What did I order again?” — with items, quantities and prices.
If she needs more than an answer, Aidanta brings in someone from your team.
Your team

“I want to take over without starting from scratch.”

When Aidanta brings in someone from your team, everything is already waiting in the workspace: that the customer is verified, their customer number, recent orders and your internal notes from plentyONE.

The customer doesn’t have to repeat anything — the whole conversation is right there.
Only your team sees internal notes — the chatbot doesn’t know them and never passes them on.
One click takes you to the order in the plentyONE backend.
Under the hood

How Aidanta knows who’s asking.

Personal answers only come once it’s clear who the order belongs to. You decide which ways apply.

Logged in to the shop: Aidanta takes over the login from plentyShop — the customer gives neither a customer number nor an order number.
Without logging in, if you allow it: order number plus email or customer number, or alternatively last name and postal code. The answers then cover only that one order.
By email: the sender address is enough — Aidanta matches it to the plentyONE contact.
The check happens in the code, not in the language model — no amount of persuasion helps.
What you can rely on
Other people’s orders stay privateNo one gets information with someone else’s order number alone.
Safe on shared devicesIf someone logs out or another user takes over the same computer, access to personal data ends immediately.
No searching for other customersThe chatbot can’t search by name or address — other customers’ data stays out of reach.
Your shop stays untouchedAidanta reads your orders in plentyONE but doesn’t change anything there.
Sales advice

Items, stock and delivery times, right in the conversation.

When your team takes over a conversation, it searches your catalog right in Aidanta: by search term, item number or barcode. Questions about variants, price and availability get answered without opening plentyONE alongside.

Stock per warehouse — including reserved stock and showrooms.
All variants with their own stock: the answer to “Do you have this in gray?”
Delivery time, price, EAN, sales unit and sales period at a glance.
One click to the shop for the customer’s view, one to the plentyONE backend for the details.
Also available when answering emails, not just in live chat.
Look up in the shop plentyONE · Furniture Shop DE
Search term Item ID Variant ID Number / barcode
Leather recliner
“Lund” leather recliner · Red · L Item no. 44821 · EAN 4012345678901 · Piece
In stock · 12 Delivery 3–5 days €1,249.00
SiteNetPhysicalReserved
Main warehouse9112
North showroom330
Drop-ship660
Stock retrieved 9:16 PMView in shopOpen in backend
Your wording

Internal jargon stays internal.

Aidanta pulls your order statuses, shipping and payment methods from plentyONE into the portal. There, you give each entry a name customers understand and decide one by one which ones the chat may mention. That’s how “NoGo Paypal: initiate shipping” becomes “Preparing for shipment”.

The lists are searchable and filterable, your labels are kept through every update, and changes take effect immediately in ongoing conversations. In the workspace, your team still sees the label it knows from plentyONE.

Order statuses Updated: Sep 18 · 6 visible to visitors
In plentyONEName for visitorsIn chat
3.001 Payment verifiedPreparing for shipmentvisible
7.1 Items pickedBeing packedvisible
9.4 Handed to carrierOn its way to youvisible
You decide per entry what the chat says — and change it anytime with one click.
plentyShop Ceres

The chat lives in your theme — and knows who’s logged in.

For plentyShop Ceres, there’s the “Aidanta Chatbot Connector” plugin. It fits the chat window into your theme and makes sure logged-in customers are recognized in the conversation.

1In the portal, under “Website integration”, select the plentyShop (plugin) option.
2Install the plugin and copy over the three values shown — each with a copy button.
3Deploy the plugin set — the chat is live and knows logged-in customers.

Not running plentyShop? Then the chat is embedded with a snippet, and we can connect your customer login as well. The plugin route is included from the Professional plan up.

Setup

Connected in minutes.

  1. Create dedicated API access for Aidanta in plentyONE — the setup assistant shows the instructions right alongside.
  2. Enter the system address and credentials and test the connection; once it’s up, you move on.
  3. With multiple shops, choose the matching client.
  4. Name status, shipping and payment labels and release them.
  5. Decide how customers without a shop login can verify their identity.
  6. Embed the chat, test it with typical questions and activate it.

The assistant checks the connection before anything is saved and tells you in plain language what’s wrong. No developer needed.

Let us show you the integration on your plentyONE.

Tell us about your product range and your customers’ typical questions. We’ll set up a demo that shows order information and product advice using your own products.

Aidanta
FeaturesTeam supportIntegrationsPricingNewsPlentyONEShopifyWooCommerceWordPress
SecurityLegal NoticePrivacyTermsWithdrawal
© 2026 Aidanta