New: dictation and AI rewriting in the support workspace
Aidanta
Demo
AI advice and customer service for Shopify

Your Shopify store is always open.
Now so is your advice.

Aidanta answers product and order questions using data from your Shopify store. When a customer needs personal help, your team takes over the same conversation with its full history.

Request a demo for my Shopify store Explore product advice
Product cards in chatOrder info around the clockTeam takeover12 languages
MK
Miriam K. Shop chat · Sunday, 9:40 PM
AI advising
I’m looking for four reclining seats — ideally in leather.
Happy to help. Two models from our range match your request:
Leather recliners, 4 seats
Leather recliners, 4 seats Price from shop View product
Leather recliners, 5 seats
Leather recliners, 5 seats Price from shop View product
LHYour team takes over if needed
Demo with a sample catalog. In live use, prices, variants and availability come from your connected source.
Product advice

Help buyers decide

Answer questions about features, variants and matching products right where your customers make up their minds.

Explore product advice
Order information

Resolve order questions right in the chat.

Product and order information from Shopify for product advice and customer service. Product cards from Shopify data.

View order information
Team support

Step in personally

When your team is needed, it takes over the conversation — history included.

Explore the workspace
Languages & multi-shop

Multiple shops. Twelve languages. One workspace.

Maintain general knowledge once, specifics per shop. Each shop keeps its own identity.

Languages & multi-shop
Product advice

From one question to the right selection.

Aidanta uses your Shopify product information to advise customers and shows suitable items with an image, price and product link directly in the chat. Variants and availability are considered where they are included in the connected source.

Questions about size, material, care or compatibility — no waiting on hold
Links to filters, categories or configurators in your shop
Even on evenings and weekends, when your team isn’t available
“I’m looking for four reclining seats.”
Matching productsTwo to three cards with image, title, price and “View product”.
“Does it come in another color?”
Answer from variant dataWhere available in Shopify or your product feed.
“Which models fit my budget?”
Data lookup or filter linkLeads straight to the right selection in your shop.
After the purchase

Resolve order questions right in the chat.

Aidanta retrieves order and shipment information from Shopify after checking the customer’s authorization. Your customers get answers without your team having to look up every status question individually.

Identity verification before sharing personal data
Order, shipping and payment status as a card
Explain returns, forward them or let your team handle them
Where’s my order #10482?
Happy to help. Please confirm the email address used for the order first.
Identity verified
Your order has been shipped.
Order #10482 shipped
2 items · paid Track shipment
Example with anonymized test data
Team support

One shared workspace for your support team.

Follow your chatbots’ conversations in one central overview. Take over chats yourself, hand off to colleagues and keep internal notes.

Aidanta · Chat workspace
Aidanta · Chat workspace

Shared history, clear ownership

Take over, hand off to colleagues, hand back to the AI.

Multiple chats at once

Open, ongoing and follow-up conversations in tabs.

Translate, dictate, rewrite

Make replies shorter, friendlier or more formal — your team decides.

Visitor context at a glance

Current page, device, browser, language and location — plus details picked up from the conversation, such as order numbers.

Optionally handle website chats via Telegram too.

Languages & multi-shop

Multiple shops. Twelve languages. One workspace.

Give every shop its own chatbot with a matching identity. Share knowledge where it makes sense and maintain specifics per shop. Thanks to translation, your team can work in English and support customers in their own language.

DE EN FR IT ES NL PT PL DA SV CS TR

Translation for your team

FR

« Ce canapé existe-t-il aussi en gris ? »

EN

Team view: “Is this sofa also available in gray?” — Reply: “Yes, in light gray and anthracite.”

Maintain general knowledge once, specifics per shop. Each shop keeps its own identity.

Knowledge & control

Your products. Your knowledge. Your rules.

Add documents and policies, import content from your website and define how specific requests are handled. You can review good answers from selected conversations and save them as knowledge for future chats.

Choose sources

Shopify
Product and order information for product advice and customer service. Product cards from Shopify data.
Website
Your website as a knowledge source.
Documents
PDF, DOCX, text and CSV as a knowledge source.
Product feed
Update product data regularly via URL.

You control what personal data is shared.

Guidelines, topics, exclusions and team hours.
Identity verification before sharing personal data
Masking of detected payment data in visitor messages before AI processing.
Consent settings with logging and the option to withdraw.
Protection against abusive requests through spam detection, limits and blocking.
Setup

Your own chatbot in just a few steps.

  1. Connect your shop and knowledge sources.
  2. Set rules, team hours and appearance.
  3. Embed the chatbot and test it with typical questions.
  4. Go live and oversee conversations.

Guided setup with a connection test. Embedding the widget and enabling secure answers about personal data involve different levels of effort.

Request a demo for my Shopify store
Pricing

Start small, grow with your shop.

Your plan includes AI credits. You can track usage in the portal and top up credits whenever you need more.

Starter
€50 / month
Professional
€150 / month
Business
€500 / month
Corporate
Custom

Credits don’t correspond to a fixed number of conversations. Translation, knowledge processing and text rewriting can use additional credits.

Pricing

Common questions

Yes. Aidanta shows products with image, price and product link from Shopify, PlentyONE or your product feed, and guides customers to matching categories, filters or configurators. Variants and availability are included where your source provides them.

Yes. Your team takes over the conversation in the support workspace with the history so far, can pass it on to colleagues and hand it back to the AI.

No. The support workspace is part of Aidanta. If you like, you can also handle website chats via Telegram.

You manage multiple chatbots and shops in one account, each with its own identity and rules. You maintain general knowledge once and specifics per shop. Aidanta advises customers in many languages — your team reads and writes in English.

From your product data, your website, uploaded documents and regularly retrieved files such as price lists. Your team can pick good answers from conversations and save them as knowledge.

Aidanta keeps answering whatever can be answered from your data. If a customer wants to hear back, the chat collects the necessary details and keeps the request visible for follow-up.

Every plan includes monthly AI credits. Replies, translation, knowledge processing and text rewriting use credits — so a fixed number of conversations isn’t guaranteed. You can check your usage in your account at any time and top up credits when needed.

Let us show you Aidanta for your Shopify store.

Tell us about your store and product range. We’ll prepare a demo based on your typical customer questions.

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